FAQ

Frequently Asked Questions

How is the cost of clearance worked out?
We calculate the cost of the following:
- Labour and material costs
- Disposal costs of items
- Items that can be taken to charity shops
- The value of any items that can be moved on
This may result in us paying you, you paying us, or a break even situation.
What if I have nothing of value at my property?

We would charge you for labour, material costs and waste disposal costs. However, if we find items whilst clearing your property or in your rubbish that could be recycled or re-sold, this can reduce the price of your clearance.
What happens to items once they have been removed?

We have a 90% recycle rate which is achieved by donating to charity, selling items of value or just recycling through the environment agency accredited recycling centres.
Can you deliver items to other members of our family?

Yes, this is a service that can be provided as well.
Are you licenced to carry and dispose of waste?

Yes, we are environment agency licensed waste carriers. To receive a copy of our licence, all you have to do is email us and we will forward a copy onto you.
What charities do you support?

We work primarily with the YMCA, however we also support all charities in our local area including Macmillan Nurses, Cancer Research and the British Heart Foundation. However, we are also happy to use the charity of your choice.
Why should I choose Fresh Start House Clearance & Removals?

We recycle as much as possible, provide a great professional service which is discreet and good value for money. All staff members are honest, reliable and friendly.

How it all works in 5 simple steps

1. Contact us: call us for a free no obligation quote either by phone (rough quote) or for an accurate quote you can arrange a visit to the property in person, these can be arranged for the same or next day normally or at a time that suits you.

2. Clutter free: When you are happy with the quote and have arranged a date for the clearance, our experienced team will do all the hard work for you in a professional and courteous manner. The property will be left clutter free. All items removed will be 100% recycled, by means of government approved recycling centres, charities or moved on.

3. Costs: There is usually a cost to you for the disposal of items that can no longer be used i.e. mattresses, beds, sofas, old unwanted furniture etc., as well as labour and any material costs, plus business income. We can give you a rough estimate over the phone or the exact price in person once the property has been viewed. Please note the price that we give you in writing on the day is the price you pay, inclusive of all costs i.e. no hidden charges and inclusive of vat.

4. Cash: Can be paid to you for the clearance of any items that are deemed as very good - new, antique or quality re-saleable Items. This normally is weighed up against the price of the work and taken into account with the final price agreed with you. On occasions a job might be completed cost free due to the revenue available in the premises to be cleared.

5. Charity: All items such as furniture, clothes, books, crockery, electrical items, bric-a-brac, garden tools and smaller house hold items etc. will be recycled via the YMCA Charity or a charitable trust of your choice if suitable for this purpose.